Shipping policy

 

HOW LONG DOES THE DELIVERY TAKE?

The time period for deliveries is made up of two periods:

1) Processing time (1-2 business days):
Order confirmation, customization, quality check, packaging

2) Delivery time:

• USA 5-8 business days
• UK 5-8 working days
• Australia 5-8 business days
• Europe-wide 5-8 working days
• Rest of the World 5-12 working days
  
  

3) Shipping options:

We proudly offer free shipping on every order, worldwide.

We ship to most countries internationally. If your country is available for selection during the checkout process, we ship to you!

No Custom Fees: You will not be charged any custom duties or import fees on your order.

For any other questions, please send us an email to support@soera-store.com or use the live chat located at the bottom right of your screen.

4) Warehouse working hours and cutoff:

• Our warehouse operates on weekdays Monday - Friday 
• Our cutoff time is 12:00 (GMT+01:00) Central European Standard Time (Berlin)

 

ADDRESS CHANGE

Address changes are only possible for a short time after placing the order. Please contact our customer service via support@soera-store.com

 

CANCELLATION

Please note that once an order has been placed, it cannot be edited or canceled prior to delivery. All orders are processed immediately to ensure on-time delivery.

 

LOST PACKAGE / RETURNED PACKAGE? 

If a package was lost or could not be delivered due to a logistical problem, we will immediately send a new package. Please contact our customer service via support@soera-store.com